FAQs

Categories

Support

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    I just placed an order and haven't received confirmation nor tracking, how may I receive that information?
    Please write to us at support@taracloth.com with your name, order number (if you have received it) and the item you ordered and we will get back to you within 2 business days,
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    How long will it take for me to receive my order?

    Most orders are processed within 2 business days from placing the order. This estimate may be subject to delays during holiday and peak seasons. Delivery is dependent upon your location and the processing from the mail couriers. Any delivery date shown on our website are estimates.

    • Standard time for orders within the US typically take 2-5 business days.
    • International Orders (to any other country) can take up to a 55 days to be delivered based off customs and shipping times which are out of our control. We appreciate your patience with these orders.
    • Tara Cloth is not responsible for lost or stolen packages.
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    Can I make changes to my order after I have placed it?

    If you would like to make changes, please email support@taracloth.com immediately to see if this can be done. While we try and accommodate all requests, we cannot guarantee any changes including but not limited to shipping address, billing information, size, item or quantity. Additionally orders cannot be cancelled after processing. Changes cannot be done to "Final Sale" items

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    Do you process returns and exchanges? What is your return policy?

    Please take a look at the below link for our Rertuns and Refund policies.
    https://www.taracloth.com/policies/refund-policy

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    I am an international customer (Outside USA) do I have to pay customs and taxes?

    Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed. The customer is responsible for any and all customs charges due on delivery of product. We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS or other carriers to the local carrier in your country, air and ground transportation strikes or delays once the package has exited the United States. Please check with your country's customs office to determine what these additional costs will be prior to placing your order. Returns processed for international customer are done by the customer. We suggest using a mail service that offers tracking numbers!

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