We are not happy, if you are not delighted after using Tara Products. Tara Cloth is committed to provide the utmost satisfaction to the customers with best quality products, out of the world shopping experience and exemplary customer support.
As a policy we advise you to check the product upon its delivery. Once it is delivered/ accepted by you, in no case, we shall take it back.
Despite our best efforts, if you are not delighted experiencing our product, please write to us at firstname.lastname@example.org. We shall revert at the earliest.
As per our hygiene policy and care for you, we do not accept returns on our products. But there are certain cases when we accept.
Return is accepted in the following conditions
At the time of the delivery if you find the damaged or tampered packaging of the consignment then we advise you not to accept it. Rather, notify the same to the courier agency by mentioning on the delivery sheet. Also, raise the complaint on our website and along with your order.
Initiation of the refund process will start after the courier partner gets an acknowledgement from our side that we have accepted for return.
If you have opted for a Prepaid order using Net Banking, Gift Card, Credit Card, Debit Card, or, Wallets), we will refund the money to the same mode of payment. If it is a Cash-on-Delivery (COD) order, the order is cancelled and there is no need for refund in this scenario.
In case the product was not found in good condition, or it was damaged, defective, or different in size, colour or shape than what you ordered you can return your product
If your product fits the Return criteria as mentioned above. You write to us at email@example.com. We will initiate the return and refund process. We will also send you a confirmation for return via SMS.
Please return the product only when you receive the confirmation from our side. Should you return without confirmation from our end, we do not guarantee any credit or refund.
After we receive the returned good(s), we will examine it and. After we find that returned product(s) fulfills all the conditions mentioned above, the refund process is initiated from our end. The status of the refund process is sent to you via email and SMS.
If the damage, delay or error is due to the consumer, the refund will not be processed and the product will be sent back to the customer.
Tara Cloth doesn’t entertain reverse pick up.
We may provide refunds if: (i) The order is cancelled by the customer or by Taracloth before we ship the product to the destination as mentioned by you.
(ii) If the returned items fulfil all criteria of the returning process as mentioned above Prepaid and COD Refunds
If you have made payment by using a credit card, the amount will be credited in your credit card account in the next 5 to 7 working days. If the payment is made through using an internet banking or a debit card, the money is credited back in the account in the next 7 to 14 working days.
In case you don’t get the refund within this time period, please check with your bank and let us know if you face any issues.
Please find the chart mentioned below to understand the timelines of the refund process. Though these are standard guidelines, final processing depends on banks also.
|Payment Mode||Refund Method||Refund Receipt Time (After Initiation)|
|Credit Card||Reverse Credit||5 to 7 Banking Days|
|Paypal||Reverse Credit||5 to 7 Banking Days|
|Debit Card||Credit in Bank Account||7 to 14 Banking Days|
Please Note: The product that you receive may vary in print and colour than what you have seen on the website. Before ordering, please check all the relevant product details on the product page.